This policy explains what personal information BilQ Technologies collects, why we collect it, how long we keep it, and how you can have it removed. It covers our website, our client services, and our products Legistro and Velatria.
Who we are. BilQ Technologies is a registered proprietorship in Hyderabad, Telangana, India. We are the data controller for the information described in this policy.
Registered address: H NO 15-102, GAJULARAMARAM, VIVEKANANDA NAGAR, Hyderabad, Medchal Malkajgiri, Telangana 500055, India
Email: contact@bilqtechnologies.in · Telephone: +91 74167 24270
01Information we collect
When you contact us
If you email, call or message us about a project, we collect your name, contact details and whatever you tell us about your requirement. We use this only to reply to you and to carry out work you engage us for.
When you use our products
- Account information — name, email address, mobile number, and for Legistro, professional details such as bar enrolment number and practice location that you choose to provide.
- Content you enter — case records, client details and notes you save in Legistro; verification and consent choices you make in Velatria.
- Messaging information — the phone number you verify with us and the content of messages you exchange with our verification and support numbers.
Automatically
- IP address, browser and device type, pages visited and timestamps, kept in server logs for security and troubleshooting.
- Cookies strictly needed to keep you signed in and to keep the site secure. We do not use advertising cookies.
Public records
Legistro indexes information published by Indian courts on public government portals, including case status, hearing dates, cause lists and judgments. This information is already public. If you are named in such a record and want it addressed, write to us using the contact details above.
02Why we use it
- To provide the service you signed up for, and to keep your account secure.
- To send verification codes, hearing reminders and service notifications you have asked for.
- To answer support requests and communicate about your account.
- To detect and prevent fraud, abuse and unauthorised access.
- To meet our legal, tax and regulatory obligations in India.
We rely on your consent for optional messages, on the performance of our contract with you for the core service, and on our legitimate interest in keeping our systems secure.
03Messaging over WhatsApp
We use the WhatsApp Business Platform, provided by Meta Platforms, Inc., to send verification codes and service messages, and to receive support messages.
- We message you only after you have started a conversation with us, or after you have given consent during sign-up.
- Message content is processed by Meta in order to deliver it. Meta's handling of that data is governed by its own privacy terms.
- We do not use WhatsApp to send unsolicited marketing, and we do not sell, rent or share contact numbers with third parties for marketing.
- You can stop messages at any time by replying STOP, or by emailing us. We action opt-out requests immediately.
WhatsApp is a trademark of Meta Platforms, Inc. BilQ Technologies is not affiliated with or endorsed by Meta Platforms, Inc.
04How Velatria protects your number
Velatria exists to keep your real phone number private. When you verify with us, we issue you a permanent secondary number that you give to businesses instead of your own.
- Your real phone number is never disclosed to a business unless you explicitly consent on the consent screen.
- Each field a business can see is controlled by a separate toggle, and every optional field is off by default.
- You can withdraw a business's access at any time from your Velatria account. Access stops when you revoke it.
05Who we share information with
We do not sell personal information. We share it only with service providers who help us run the service, and only to the extent they need it:
- Hosting and infrastructure providers who store data on our behalf.
- Messaging providers, including Meta Platforms, Inc. for WhatsApp delivery, and our email and SMS providers.
- Payment processors, who receive only what is needed to process a payment. We do not store card details.
- Government authorities or courts, where we are legally required to disclose.
06Where data is stored, and for how long
Data is stored on servers we manage, with access limited to authorised personnel. Connections to our services are encrypted in transit, and passwords are stored hashed, never in plain text.
- Account data — kept while your account is active, and for up to 90 days after you close it.
- Message logs — kept up to 12 months for delivery troubleshooting and abuse prevention.
- Server logs — kept up to 12 months.
- Billing and tax records — kept as long as Indian tax law requires, currently eight years.
No system is perfectly secure. If a breach affects your personal information, we will notify you and the relevant authority as required by law.
07Your rights
You can ask us to:
- Tell you what personal information we hold about you.
- Correct anything that is wrong or out of date.
- Delete your information, subject to records we must keep by law.
- Stop sending you messages.
- Give you a copy of the data you provided, in a portable format.
Write to contact@bilqtechnologies.in. We respond within 30 days. If you are not satisfied with our response, you may complain to the relevant data protection authority in India.
08Deleting your data
How to have your data deleted. There are two ways:
1. From your account. Sign in to legistro.com or velatria.com, open account settings, and choose to delete your account.
2. By email. Send a request to contact@bilqtechnologies.in from the email address on your account, or from the phone number you registered, with the subject line Delete my data.
We confirm within 7 days and complete deletion within 30 days. This removes your profile, saved content, message history and verification records. We retain only billing and tax records we are legally required to keep, and anonymised logs that cannot identify you. Deletion is permanent and cannot be reversed.
09Children
Our services are meant for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
10Changes to this policy
If we change this policy, we update the date at the top of this page. For significant changes affecting how we use your information, we notify account holders by email before the change takes effect.
11Contact
Questions about this policy, or about your information:
BilQ Technologies
H NO 15-102, GAJULARAMARAM, VIVEKANANDA NAGAR, Hyderabad, Medchal Malkajgiri, Telangana 500055, India
Email: contact@bilqtechnologies.in
Telephone: +91 74167 24270